All orders are processed with the utmost care in our atelier in Berlin, Germany. We process and send orders during our main processing & shipping hours, Monday to Friday, from 10:00 am to 5:00 pm CET (with the exception of German public holidays). Please allow 1-3 days of processing time after the order is placed, taking in consideration possible time-differences and our personalized packing. Once your package has been shipped from our Atelier in Berlin, you will receive an e-mail containing your tracking number.
Please note that we cannot deliver to post office boxes.
Please note that all our products are Made to Order. Please allow a period of 6-8 weeks for your piece to be shipped. Please refer to the chart below for possible shipping methods as well as shipping costs and delivery times for your destination.
|Germany||Standard||1-2 days||15,00 €|
|Express||1 day||30,00 €|
|Europe (EU)||Standard||3-7 days||25,00 €|
|Express||1-2 days||50,00 €|
|Europe (Non EU)||Standard||5-8 days||35,00 €|
|Express||1-3 days||70,00 €|
|USA||Standard||6-8 days||45,00 €|
|Express||1-2 days||70,00 €|
|Asia||Standard||6-10 days||45,00 €|
|Express||2-3 days||100,00 €|
|Rest of the World||Standard||5-15 days||50,00 €|
|Express||2-4 days||130,00 €|
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
FREDERICK & SOPHIE insures each purchase during the time it is in transit until it is delivered to you. All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. If you prefer to have your order shipped with ‘Signature Required’ please contact firstname.lastname@example.org so that we may make arrangements.