SHIPPING
All orders are processed with the utmost care in our atelier in Berlin, Germany. We process and send orders during our main processing & shipping hours, Monday to Friday, from 10:00 am to 5:00 pm CET (with the exception of German public holidays). Please allow 1-3 days of processing time after the order is placed, taking in consideration possible time-differences and our personalized packing. Once your package has been shipped from our Atelier in Berlin, you will receive an e-mail containing your tracking number.
Please note that we cannot deliver to post office boxes.
Please note that all our products are Made to Order. Please allow a period of 6-8 weeks for your piece to be shipped. Please refer to the chart below for possible shipping methods as well as shipping costs and delivery times for your destination.
| Shipping Options | Delivery | TimeCosts | |
| Germany | Standard | 1-2 days | 15,00 € |
| Express | 1 day | 30,00 € | |
| Europe (EU) | Standard | 3-7 days | 25,00 € |
| Express | 1-2 days | 50,00 € | |
| Europe (Non EU) | Standard | 5-8 days | 35,00 € |
| Express | 1-3 days | 70,00 € | |
| USA | Standard | 6-8 days | 45,00 € |
| Express | 1-2 days | 70,00 € | |
| Asia | Standard | 6-10 days | 45,00 € |
| Express | 2-3 days | 100,00 € | |
| Rest of the World | Standard | 5-15 days | 50,00 € |
| Express | 2-4 days | 130,00 € |
The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
FREDERICK & SOPHIE insures each purchase during the time it is in transit until it is delivered to you. All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. If you prefer to have your order shipped with ‘Signature Required’ please contact care@frederickandsophie.com so that we may make arrangements.